Support
We're here to help
If you have questions, feedback, or need help with JournalBlock, reach out and we'll get back to you as soon as we can.
Contact Us
For account issues, app feedback, bug reports, and general support, email our team directly.
admin@sodhera.comPrivacy & Data Requests
For privacy-related inquiries, account or data deletion requests, or data portability, please contact our privacy team.
admin@sodhera.comCommon Topics
- Account, sign-in, and login help
- Subscription, free trial, and billing questions
- Sittings, prompts, and editing your questions
- Encrypted backup, recovery phrases, and restoring on a new device
- App blocking and Screen Time setup
- Wake alarm and reminder notifications
- Bug reports and feature requests
- Privacy and data concerns
A Note on Encrypted Backup
Your journal is end-to-end encrypted. We cannot read your entries, and we cannot recover them for you — there is no reset we can perform on our side. If you are setting up a new device, restore from the same Apple ID so your key travels with you, or use your recovery phrase.
Subscriptions & Refunds
Subscriptions are billed through your Apple ID. To manage, cancel, or request a refund, use your Apple ID account settings on your device. Note that deleting your JournalBlock account does not cancel your subscription. We're happy to help with anything else by email.
Response Time
We typically respond within 24 to 48 hours during business days.